Monday April 6, 2020

COVID-19 UPDATE

We are continuing to keep the health and safety of our clients, their pets, our employees and their families.  And, with that in mind we are implementing new restrictions and procedures effective immediately.

In order to continue offering our services and to keep within the recommendations and guidelines set by the CDC and World Health Organization regarding the transmission of COVID-19, we are requesting that pet owners not enter the building.  Our new policies are listed below and will last as long as the recommendations are in place:

For Appointments:

• Please remain in your car and alert us when you arrive in our parking lot by calling 262-884-8838.  One of our assistants or CVTs will come out to your vehicle, obtain a brief history and bring your pet into the clinic to provide care.  If any additional information is needed prior to performing our diagnostics, or any additional tests are needed beyond the examination, a team member or doctor will contact you via phone.  Special exceptions will be made for special circumstances on a case by case basis.
• We ask that you remain on-site in your vehicle during your pet’s appointment so that you are immediately available should we have any questions and in order to return your pet to you as quickly as possible to reduce your pet’s stress.
• Once your pet has been fully evaluated, the doctor will contact you, via phone, to go over our findings, recommendations and answer any questions you may have.  Your call will then be transferred to a client service representative that will collect payment over the phone. We ask that you please use a credit or debit card instead of other payment options if possible.
• Any paperwork or medications dispensed through the clinic will be brought out to you with your pet when the appointment is complete.  

For Surgery/Procedure Appointments:

• Please remain in your car and alert us when you arrive in our parking lot by calling 262-884-8838.  One of our assistants or CVTs will come out to your vehicle, and review the paperwork with you, and bring your pet into the clinic for the procedure/surgery. 
• Once your pet’s surgery/procedure has been completed, the doctor will contact you, via phone, to go over recommendations and answer any questions you may have.  Your call will then be transferred to a client service representative that will collect payment over the phone. We ask that you please use a credit or debit card instead of other payment options if possible.
• All paperwork and or medications dispensed through the clinic will be brought out to you with your pet when you pick them up.  

For Medication Refills:

• We strongly encourage prescription and food refills to be done through our online store.  Please call us and we can walk you through the process.
• For medication or food refills at the clinic, please call in advance.  When you arrive at the clinic for pick up, please remain in your car and alert us when you arrive in our parking lot by calling 262-884-8838.  We are asking that you please use a credit or debit card instead of other payment options if possible.  We will bring your pet’s medication to your vehicle.

TeleMedicine:

• We are currently working on an option which will allow us to provide veterinary guidance and recommendations using telemedicine for patients we have previously seen and have already established a strong veterinarian-client-patient relationship.  Charges for telemedicine consultations will be $54.25. In some cases, we may be able to write a prescription to our online pharmacy, call in prescriptions to a local pharmacy or dispense medications based on our telemedicine consultation.
• To see if this option is right for you, please call our office at 262-884-8838, and download the TeleVet application on your smartphone through the app store.

We will continue to update you as the situation progresses and will strive to continue to officer the same great service while minimizing risk for all parties.  Thank you for your continued patience and understanding. Please don’t hesitate to contact us with any questions or concerns.

Sincerely,

The Team at For Pets’ Sake Veterinary Clinic

Wednesday March 18, 2020

COVID-19 UPDATE

At For Pets’ Sake Veterinary Clinic, we value the health and well-being of our clients, their pets, our employees and their families.  We work hard to provide a healthy environment and safety is one of our top priorities. In our continued efforts to provide guidance, credible information and a safe environment for everyone, we are implementing a few temporary restrictions, effective immediately.

At this point, we will be open for our normal hours, but ask that you come in at your scheduled time and if you’re going to be more than 10 minutes late, please call to reschedule.  In order to minimize people to people contact we are not double booking or overlapping any appointments.

If you are personally sick, showing symptoms or are immune-compromised:

• Please reschedule all nonessential appointments.
• If your pet has an urgent or emergency situation, we ask that you first ask a trusted friend or family member to accompany your furry family member for their necessary care.  
• If it is necessary for you to bring your pet to see us, we ask that you stay in your car and alert us when you arrive in our parking lot by either calling 262-884-8838, or beeping your horn.  At that point, one of our veterinary assistants or CVTs will come out to your vehicle, obtain a brief history and then bring your pet into the clinic to provide care.  

If you are not personally sick or showing symptoms, you will be escorted to one of our exam rooms as soon as you enter the building.  We will not be making house calls of any kind.

If it is necessary for you to pick up medication or food, please use the same guidelines listed above.  For your convenience, we also have an online pharmacy through our website.

For more information on COVID-19, please visit the CDC website, https://www.cdc.gov/coronavirus/2019-ncov/index.html. 

We will do our best to keep you informed and safe.  Thank you for your patience and cooperation during this time, if we all work together we can keep ourselves and our pets healthy!